Privacy Policy

Introduction

DEM Des Moines Masonry respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information about you when you use our website or services. By using our website or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect several types of information to provide and improve our services:

Personal Information: When you contact us for a quote or consultation, we collect information such as your name, email address, phone number, property address, and details about your project needs. This information is provided voluntarily when you fill out contact forms, call our office, or email us.

Usage Information: We automatically collect certain information about your device and how you interact with our website, including your IP address, browser type, operating system, pages visited, time spent on pages, and referring website. This information helps us understand how visitors use our website and improve our services.

Location Information: We may collect general location information based on your IP address to better serve customers in our service areas and provide relevant content.

How We Use Your Information

We use the information we collect for the following purposes:

Providing Services: We use your contact information to schedule consultations, provide estimates, communicate about your project, and deliver the masonry services you request.

Communication: We may contact you via phone, email, or text message to respond to your inquiries, provide updates about your project, send appointment reminders, or share important information about our services.

Improving Our Services: We analyze usage information to understand how our website is used, identify areas for improvement, and enhance the user experience.

Marketing: With your consent, we may send you information about our services, special offers, and helpful tips related to masonry maintenance. You can opt out of marketing communications at any time.

How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers: We may share information with trusted third-party service providers who help us operate our business, such as scheduling software providers, payment processors, or communication platforms. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements: We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers: If our company is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site. You can control cookies through your browser settings, but disabling cookies may limit some website functionality. We may use analytics services like Google Analytics to track website performance and user behavior. These services may use their own cookies and are subject to their own privacy policies.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Project records are typically retained for several years for warranty purposes and business records. You may request deletion of your personal information by contacting us, subject to legal retention requirements.

Your Privacy Rights

You have certain rights regarding your personal information:

Access: You can request access to the personal information we hold about you.

Correction: You can request that we correct inaccurate or incomplete information.

Deletion: You can request deletion of your personal information, subject to legal and contractual obligations.

Opt-Out: You can opt out of marketing communications by clicking the unsubscribe link in our emails or contacting us directly.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected by our website and services.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will delete that information promptly. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new effective date. We encourage you to review this policy periodically. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

DEM Des Moines Masonry
611 5th Ave Suite 210
Des Moines, IA 50309
Phone: (515) 724-6905
Email: hello@masonrydesmoines.com